Three-Star Hotels in Kepandean

The room and hotel were clean and looked brand new. However, I was disappointed with the service during our arrival. This was our first time staying at the hotel, and no one came to welcome us. My husband had to take the initiative to put our luggage onto the trolley by himself until one staff member eventually noticed. Meanwhile, I saw many staff members gathered in the restaurant but not paying attention during arrival to put our luggage. Please improve your service, as there was a clear lack of friendliness and need a lot of training. Thanks

Room was clean and had western showers