Great location, awesome staff

Stayed in October 2025

The price was little steep for the small room. The parking wasn’t ideal for overnight, had to wait to park and had to get up at a certain time to move the car so I wouldn’t get a ticket or towed.

Location is fun for a night out, and the history of the old building makes it unique.

Stayed in July 2025

Restaurant staff were terrible. Was a shame as reflected on our experience overall.

Great location and History. Room was quirky. The Bars are good. Great sitting on upstairs Veranda.

Stayed in September 2025

Great Room and fantastic History. Good Entertainment downstairs

Stayed in September 2025

Parking, or the lack of.

We really enjoyed the friendly and helpful person behind the desk at check in, I don’t recall her name but she had red hair. She was so helpful and friendly throughout our stay. She deserves a raise for all she does

Stayed in July 2025

TV remote battery dead, and TV not set up ( power outlet not clamping on power plug to dish device ) had to set up TV. ( and re arrange set up ( sorry ) Did not see ghosts ;)

EVERYTHING! GREAT FOOD! Amazing Historic Hotel! Great Staff!

Stayed in June 2025

Very small room with no AC and no ceiling fan. There was also lots of stairs with no elevator which made it difficult with suitcases. It would be troublesome for older or handicapped guests.

Great location and beautiful older Arizona hotel.

Stayed in May 2025

Downside: I think you could change outlets to 3-prong without excessively compromising historic accuracy. The grounding wire would also enhance your fire safety. Without wasting a considerable amount of water you can barely get lukewarm washing water. I opted for a bath rather than a frigid shower and, after filling the tub 1/3, I finally got something a few degrees above room temp. It never did get hot on this floor. Might be worth checking out on-demand water heaters for upper floors. This feedback is not meant for your other customers but for the management.

Charming old hotel; loved decor and even took photo of the curtain fabric, a traditional upholstery print. DOn't know if I can find it, but would like to use it on a chair. Wonderful staff resolved problems promptly and was most welcoming both at reception and even your security guy.

Stayed in May 2025

The room/bathroom was a little small for the cost. And the bed was incredibly creaky

Location was amazing. The old building was beautiful. We really enjoyed the bar in the basement

Stayed in March 2025

Rooms need a refresh. It is an old hotel but the rooms could use an update, new carpet, tile, etc. Beds and hard and lumpy.

Bailey was awesome as was all the staff.

Stayed in February 2025

While we were prepared for creaky floors and city noise, we weren't prepared for an extremely creaky bed. Unfortunately this resulted in pretty poor sleep, as there were loud creaks with any movement at all. There are also windows from the room to the hall, which we felt should have been tinted or had curtains, because it let in the light from the hall at night. There were signs encouraging us to turn off the hall lights off if it bothered us, but not all lights could be turned off so it was still very bright! I also think the parking lot behind the building should have angled rather than perpendicular parks, as it was very very difficult to park when any large vehicle was in the lot and our car ended up getting scratched, which really put a damper on the visit. Also the shower poured water onto the bathroom floor, completely soaking the bathmat (literally squeezing out steams of water). Again, potentially the perils of an old building, but I do worry about that much water on the bathroom floor!

We loved the location, the character of the property, the helpfulness of staff and the advance communication about what to expect. It's an old building, so the rooms are small and floors are creaky, but we knew that beforehand so it was all good! I know I list a lot of constructive criticism, but we actually really enjoyed our visit.

Stayed in February 2025

Very friendly staff. Hotel was beautiful and loved that it was kept in the original late 1800 vibe. Would definitely recommend this hotel if you’re into historic architecture. Location was perfect as it’s in the middle of the historic Flagstaff town centre. Surrounded by beautiful little shops, pubs and restaurants. We ate at the restaurant in the hotel and did not disappoint. Food and service were excellent.

Stayed in January 2025

It’s a historic hotel & you have to keep that in mind. Bed was uncomfortably hard, room temp was hard to regulate, view was horrific, shower/tub is old fashioned & small, however rooms were spotless… front staff was young, minimally available nor helpful & not very professional for hotel staff. If you are looking for a modern hotel experience, this will not meet your expectation. If you want to stay in a cozy, historic location in the center of town without a lot of amenities, this is great place to but not for more than a weekend. Charley’s was a cute place to stop for a drink & listen to someone strumming a guitar, did not have food, drinks were good. Gopher Hole had Karaoke both nights we were there & was empty. Did not try the restaurant.

Location, quaintness

Stayed in December 2024

Limted parking, but we did ok.

A perfect location and all the music and food one could want.

Stayed in September 2024

The staff was hit or miss. Patrick was great at the front desk. . There was a food and beverage manager who seemed to lurk around and "correct" adult hotel guests as if we are children. Guests are required to ask for ice for their rooms, and that's where her involvement should begin and end. She should be asked to stay in her lane in my opinion. She unwittingly affected my opinion of a very fine establishment.

Awesome old West experience. Lots of nightlife choices. Great location and walkability.

Stayed in August 2024

Small rooms. Lumpy bed.

Great location. Vintage architecture.

Stayed in August 2024

The hotel does not turn on their air conditioning until June 1. It was extremely hot in our room and uncomfortable when sleeping. We were unaware of this until we checked in.

Great location. Near Amtrak station. Large queen room. Comfortable bed. Clawfoot bathtub. Nice historical hotel.

Stayed in May 2024

Room rate was too high.

Location

Stayed in May 2024

When I was checking in, reception informed me that I need to move rooms after one night. This is inconvenient and a waste of time. Despite this I paid full price for the room. I was informed that this is an issue with Booking.com service which booked my room this way. I was also not informed about this before arriving maybe I would cancel and book different place if I knew. In the end they did not forced me to move but I only learned that after packing all my stuff in the morning. I was the most disappointed with booking.com customer service that has proven to be completely useless in this situation. I don’t know why they are getting paid? It first time I am considering not using Booking.com in the future

Very well located, restaurants and bars inside hotel and plenty just around. But the best part was the hotel itself. It is really old western hotel and you feel it. Very special especially the balconies.

Stayed in May 2024

Great location,very tasty dinner, staff was friendly, informative, and customer oriented

Stayed in April 2024

Nothing

Location was great.

Stayed in March 2024

Beds were small room small and bathroom super super small if I was a tall large person there is no way I would fit in the bathroom comfortably

Stayed in December 2023

No tv

It was quaint.

Stayed in January 2024

Stopped serving food at 9pm - but there was a popcorn machine!

The history, the bar, the gorgeous room and the staff!

Stayed in November 2023