I was very disappointed that we asked for a non smoking room as we both have breathing problems and are allergic to smoke. But they have us a smoking floor and it smelt awful and was inhaling smoke. We rang twice to reception they said they would get back to us and never did. Very disappointing and not acceptable, as we requested none smoking. Also just a suggestion its a nice hotel but just before you walk in the front door you have the smoking area out front it smells awful and does not give it a good look. You should have it well away from the entrance.

It was a good location, the 2 bell boys Ramzan and Aslan where excellent.

Stayed in September 2025

Location and managers and staff helpful. Had a good resolution to issues faced on day 1. The managers Zakariya and Hamza resolved the issue to make the rest of the stay comfortable. The housekeeping and their response time definitely needs a looking into as they ‘respond’ at their own time 🕰️

Stayed in September 2025

Mr. Zakaria is an exceptionally professional and experienced hotel manager. His leadership, attention to detail, and dedication to guest satisfaction truly make a difference. It was a pleasure to experience such outstanding hospitality under his management.”

Stayed in September 2025

The bathroom is a bit worn out and some switches are not working.

The room is spacious and with all facilities available though bathroom is a bit worn out. The staff are extremely helpful and friendly especially Richard and Jowi working at the concierge. They tried their best efforts to help and made my stay memorable. They are really excellent.

Stayed in September 2025

Breakfast

They gave me double upgrade!

Stayed in September 2025

Traffic to other part of the city

The staff and the facility

Stayed in August 2025

Very near to airport good property.but rooms are bit smaller

Stayed in September 2025

Very long waiting time (45 minutes) at the reception at the time of check in. Only 1 staff was available.

Good rooms and breakfast

Stayed in August 2025

Hotel tour operator overcharged for a ride to Dubai mall. No towels left after room makeup, lack of coffee, tea in room. No room service menu on tv - couldnt get to work, no paper menu

Breakfast, size of room.

Stayed in August 2025

Odd bathroom set up. No separate shower stall.

Fabulous breakfast buffet. Close to city metro.

Stayed in August 2025

All ok

Stayed in August 2025

Nothing

Everything was more than good The staffs Ahmed and Lin at reception were very kind and helpful.. Richard Jenny and Sabir were polite and respectful also.. thank you all ..

Stayed in August 2025

There’s no shuttle from Terminal 2, and the rooftop pool was closed. They had communicated previously privately but did not clearly mention these 2 critical things, one shouldn’t publicise free shuttle from DXB if it is not from all the terminals. Further the breakfast food was a bit cold with little variety in terms of proper meat curries etc.

Good place close to the airport to stay. Place was clean, breakfast was decent.

Stayed in August 2025

too much noise because of some guests in the corridor

Stayed in July 2025

I had to book an additional night accom because of an early morning flight arrival and no sleep on flight. When I arrived in my allocated room, all drawers/cupboards were open, there were only two hand towels in the room, the TV with bright blue hotel message would not turn off ...transpired the battery in the remote was flat...and the room (608)appeared to be ill prepared for a guest. Certainly didn't reflect the hotels star rating. Wouldn't stay again-there are better Airport hotels in the price range for a three night stay. Very disappointing and housekeeping need to have a greater focus on standards and details.

Staff were pleasant, room service meal was very good and the room was very clean.

Stayed in August 2025

The shuttle service was not for terminal 2 and only for terminal 1 and 3. Would be great if you could include terminal 2 in your service as well.

Very good hotel and great facilities. Staff was brilliant. Breakfast was very good in the morning. The location was close to the airport but would be nice if you could also have the shuttle service to Terminal 2 as well.

Stayed in August 2025

Shower and toilet is separate, not enough hanging rack but this is very small matter.

Everything. From lobby interior, front desk, concierge, dining room, the room the bed n pillows. We like the shuttle provide but we only managed to use shuttle to n fro airport, also shuttle (chartered from and to) the dubai outlet mall. We also like that this hotel is within 3-5minute walking distance to the nearest metro station. They allowed us to leave our luggage till our late night flight n we were allowed to use the prayer room as well, at anytime. The cafe downstairs serve a very good coffee! And the breakfast was in good variety and enough to keep us full. They have a variety of bread, pancakes and egg station! We enjoyed our short stay very much. Totally worth staying and definitely will come again!

Stayed in August 2025

The shower water ram out of the shower room and made a mess. Needs a new seal or something

Big room and comfortable

Stayed in August 2025

Slow check-in process, breakfast option was limited, lady at the restaurant was frowning and also she attended first other guests who cut the line while we waited in the breakfast qeueu. 🙁

Room and facilities were nice and up to date.

Stayed in August 2025

Pantry area and Limited space

N/a

Stayed in August 2025

everything

Stayed in July 2025

Room was too cold at 21 degrees and wasn’t able to be turned up or off so had to open the window and temperature rose to 24. Room only serviced one day and had to ask for towels when not serviced . Booking.com said breakfast 50AED but was charged 125AED.

Handy location to the metro and shuttle to the airport

Stayed in August 2025

Pity the rooftop pool was out of action but had a lot of fun in the lower pool. Partly blocked basin and faulty lamp the only concerns that were reported to front desk .

Lovely open entrance with comfortable seating and stylish modern furniture and fittings. Staff were exceptionally welcoming and their smiles made a long flight less stressful. Room was great and well equipped.

Stayed in August 2025

The rooftop pool is closed. We booked mainly for that experience. The valet was too busy at night I was asked to park on the street.

This time, the check-in was better, the overall service was better.

Stayed in August 2025