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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Moab, Utah
Positive section of review
Great hotel with very helpful staff. Breakfast was good, the pool was lovely, and the rooms were spotless and beautifully furnished. The only downside was that the rooms are a bit noisy due to the connecting doors – fine if you’ve booked both rooms, but less ideal otherwise. Overall, a highly recommended hotel – we will definitely book again!
Orlando, Florida
Positive section of review
Great Location- between both parks, shopping outlets and restaurants in walking distance Great staff- Anthony on the front desk was very welcoming, friendly and charismatic. He really made this hotel a place we want to return to Breakfast- Good options, bagels were really nice Rooms- Great size, comfy bed, WiFi great
New York, New York State
Positive section of review
Good location, alongside Central Park. Felt safe to walk to/from, even in the evening. Staff always available, and friendly. Comfortable bed, clean sheets and towels. Dove toiletries provided. Quiet - hardly any noise from outside (amazing for NY!).
Negative section of review
Bedroom was small. Bathroom even smaller. Daughter got bitten (bed bugs). Main light bulb didn't work (didn't report it until end of stay, as there was an alternative light - so I would like to think this would have been fixed if I'd mentioned it). Room keys didn't work. Repeatedly had to go back to reception for keys to be re-done. They then worked once, but not next time (not kept near any magnetic sources, credit cards, etc). Insufficient seating at breakfast - one morning, had to stand, as no chairs/tables available.
Kodiak, Alaska
Positive section of review
The staff at reception were very helpful. The location was perfect for what I needed to do around the area. Plenty eating places short walk away. Plenty of parking space.
Negative section of review
The restaurant was closed at the time of my visit so we had to go elsewhere to eat
Flagstaff, Arizona
Positive section of review
Great location and History. Room was quirky. The Bars are good. Great sitting on upstairs Veranda.
Negative section of review
Restaurant staff were terrible. Was a shame as reflected on our experience overall.
Orlando, Florida
Positive section of review
Great staff Complimentary drink and food at happy hour
Negative section of review
All good
New York, New York State
Positive section of review
The Mercer it’s still a great hotel to stay !
Chicago, Illinois
Positive section of review
Location, room size and furnishings
Negative section of review
The breakfast room is impersonal and lacks flair. Too many tables squeezed into a small space.
San Francisco, California
Positive section of review
Great location. Friendly staff.
Negative section of review
Elevators from 1950. Being renovated. Extremely long waiting hours. Expensive hotel parking.
Chowchilla, California
Positive section of review
Nice clean hotel
Negative section of review
Interaction with one staff at the reception, fee not aware at the booking, pool might have a bit more chair