Resorts in Marsa Alam City

Everything, amazing hotel with exceptional service.

We are group that was travelling around in Europe before reaching Egypt and Marsa Alam was our first destination in Egypt. Gemma resort set the bar high to our expectations for the rest of the trip and an extraordinary example for Egyptian hospitality. Everything in the hotel was perfect. The rooms spacious and cleans, pools clean and in different locations and beaches were amazing with great snorkeling spots. I can not speak enough about the food, no moment in the day where food is not served and in different cuisines with amazing quality. The most interesting part to me thing is that everyone is assuring you are having good time in your stay and I literally mean EVERYONE. Whether it is Mr Mahmoud, Hazem and Mohamed on the front desk or Atef and Abdo on the pool and the beach or Chef Mohamed Salah in the kitchen, every single one of these gentlemen made sure that our stay was comfortable and did not hesitate to provide the required assistance.

The location, the modern touch!

Friendly staff, excellent reef right on the beach, very clean food

My wife and I stayed here as a couple. We're not fans of resorts or noisy family destinations, as we prefer a peaceful vacation, and this place exceeded our expectations. The resort is recently built, and even though it was in soft opening, almost everything was open and functioning. The food quality was good—sometimes even very good—and the fresh seafood was very good as well. The buffet-style restaurants offered high-quality ingredients and well-prepared dishes, and we never encountered crowds. We visited in late November and enjoyed very pleasant weather, ranging from 24°C to 28°C, though it was quite windy, something to keep in mind. The sea was a bit choppy due to the wind, but we were always able to swim, and the water wasn’t dangerous or too cold. The coral reef was beautiful and quite colorful. There are also interesting places nearby for excursions, including a stunning nature reserve close by. The staff was incredibly kind and attentive, especially the managers, who demonstrated genuine care for the guests and a high level of professionalism. The younger staff were sometimes a bit inexperienced in guest interactions, but they always showed a very human and sincere side. The housekeeping team was exceptional: the place was spotless, including all the common areas, which is not something you see everywhere. Attention to detail was impressive. On my birthday, the staff worked with my wife to surprise me in our room, even providing a complimentary birthday cake with a personalized message! The pools are very beautiful, though they were cold during our stay. However, I imagine they’re perfect in summer. Some pools were heated, and those were pleasant. The gym was well-equipped and suitable for a workout. Our room was stunning, with an incredibly comfortable king-size bed and a huge, beautiful shower in the bathroom. We had a fantastic and relaxing time overall. I gave a 10 because, on top of that positive experience, the price-quality ratio was unbeatable.

Amazing NEW hotel with friendly and super helpful stuff, high food quality, comfortable big rooms, adorable beach and sea, i recommend it to everyone! # Food: • The main restaurant offers good food, but during my two-week stay, I felt that it lacked variety. • Breakfast (7:00–10:00): There were always two types of salmon, fresh juices, smoothies, omelets, poached eggs, pancakes, waffles, strawberries, and plenty of fruits. • Lunch (12:30–14:30): Always a choice of meat or fish. The pasta with garlic, shrimp, and cream in the main restaurant is highly recommended. • Splash Bar (12:30–16:30): Great pizza, crispy chicken schnitzel, and fresh salads. • Bay View (12:30–16:00): Highly recommend the salmon sandwich and cheesecake. • Dinner (18:30–21:00): Tasty dishes in the main restaurant and both à la cartes. • Tao à la carte: Delicious soups and sushi. • Bay View à la carte: Highly recommend the baked salmon. • Also, great beachfront restaurants at Jaz Riviera and Iberotel. # Staff • Mr. Mohammed Khaled is a heart of this place. Special thanks to him – a highly professional manager who solved my issue within 10 minutes. • Thanks to Abdullah (reception) for the warm welcome and farewell gifts. • Excellent staff: • Alaa (Bay View): Attentive waiter. • Mahmoud Khali (main restaurant): Friendly and polite. • Mahmoud (lobby bar): Quick service, remembers your drink preferences. • Isabelle and Amélie (animation team): they both are friendly and amazing. # Territory • Green, well-maintained, with multiple pools and a large jacuzzi, plenty of sun loungers. • Nice evening walks between Jaz Riviera and Iberotel, but a nearby construction site makes it less pleasant. • On-site: pharmacy, mini-market, souvenirs, ATM (withdrawal fee: $4). • Diving center on the beach. # Rooms • Spacious, modern rooms with soft linens and comfortable pillows. • Glass bottled water, kettle, tea, coffee, paid minibar, iron available on request.

Absolutely all staff were so very helpful and thoughtful. (Thank you.) Nothing seemed to phase them. Carefully designed, buildings with wonderful outlook. Do take some time to examine the fossilised corals etc in the stone from which the place is built! Meals were always freshly prepared, beautifully presented and plentiful, with the option of seconds if need be. Vegetarian food was excellent, as was, I understand from friends, Vegan, and meat. The whole site was kept meticulously clean, including the beach. There are gardens with indigenous plants, including those that attract butterflies and moths. Also a formal fresh water feature, the home of numerous dragonflies: a surprise bonus. The infinity pool is generously sized. Security appears to be excellent, as are safety features eg fire hoses, emergency exit signs, pool Life Guard. Outdoor lighting at night is adequate for safety, but angled downwards, so star gazing is possible. The House Reef is easily accessible from a pier a short walk from the Lodge. The Emperor Divers facility which abuts the Lodge gives options of Shore and Boat diving.

The staff was so friendly, always willing to help you and make the stay as comfortable as possible. And they were all so kind with our daughter. The hotel is very nice, everything is clean and modern, the buffet was great and the food very tasty with a large selection. The bay is beautiful as well, as you can see corals and lots of fish and meet turtles and sometimes a Dugong while snorkeling. We also went diving with the great dive center (scuba world divers - Iberotel costa mares) located in the same bay.

The owner is absolutely extraordinary - more like a good friend than just a host. He did whatever we asked him for so I strongly recommend his apt and private car service.

The apartment is amazing, a huge one with 3 rooms, it's clean and well organized, fully covered by air conditions all rooms, it's not that close to the beach and here it comes the responsibility of MR Waleed the owner, he has a car and he was organizing trips for us with good prices comparing to the others. He is warm and cheerful person, i really recommend it to you.