Please note that we will be having a power outage hotel wide next Tuesday, 9th of December from 8:30am to 4:00pm. There will be no power, WiFi, lift access etc. during this time. We apologise for any inconvenience caused.

Please note that the property is currently refurbishing the interior and exterior of one of their blocks. There may be minor noise disturbances for guests during this time.

Please note that there is a non-refundable 2% charge when you pay with a Visa, MasterCard, American Express, or UnionPay credit card.

Please note that there is a non-refundable 3.35% charge when you pay with a Diners Club credit card.

A valid credit card and photo ID must be presented upon arrival. Please note that the ID and credit card must be in the same name as the guest on the booking confirmation.

A shuttle bus service is available for guests to and from Queenstown. Bookings are essential. Please see reception for operating hours. Subject to availability.

Please note that all rooms receive basic servicing daily, including rubbish removal, replacing tea towels, replenishing tea, coffee, sugar, and milk; replenishing dishwashing powder and laundry powder; making beds with existing linen; replacing towels, bath mat, and hand towel; and replacing of amenities (toilet paper, shampoo, conditioner, body lotion, tissues). If you require additional servicing, you can arrange this with the reception desk at an additional cost. Please contact the property for more information, using the contact details found on the booking confirmation.

Please be advised that Shores Restaurant & Bar is temporarily closed until further notice. We apologise for any inconvenience.

Kindly note that Block 3 and Block 4 are currently under construction. Work will be ongoing until approx. 2026.

The blocks will be white-wrapped with construction work occurring onsite. Construction impact is:

1) Noise from 8:00 to 17:00, usually Monday-Friday.

2) Visual pollution.

3) Pressure on car parking.

4) Reduced driveway access for foot traffic/vehicles with views impacted on arrival at property.

5) Shores F&B is closed, and permanent reception is now relocated to temporary reception in Block 1.

The Shores Restaurant & Bar, Gym, Sauna, and BBQ facilities are temporarily closed until further notice. We apologise for any inconvenience caused.

チェックインの際、写真付きの身分証明書とクレジットカードの提示が必要となります。特別リクエストは確約ではなく、チェックイン時の状況により利用できない場合があり、また追加料金が必要となる可能性があります。

到着時に、NZD 1の損害補償用デポジットの支払いが必要となります。 クレジットカードでお支払いください。 デポジットは、チェックアウト後14日以内に返金されます。 デポジットは宿泊施設の点検後、問題がなければクレジットカードに全額返金されます。