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About this property
Comfortable Accommodations: Citadines Connect Bertam Georgetown Penang in George Town offers family rooms with air-conditioning, private bathrooms, and modern amenities. Each room includes a work desk, free toiletries, and a minibar.
Exceptional Facilities: Guests can enjoy a rooftop swimming pool, fitness centre, and free WiFi. Additional facilities include a fitness room, lift, 24-hour front desk, concierge service, and bicycle parking.
Dining Experience: The family-friendly restaurant serves Malaysian and international cuisines for lunch and dinner. Breakfast options include continental, buffet, and Asian with local specialities, warm dishes, fresh pastries, and fruits.
Prime Location: Located 15 km from Penang International Airport, the hotel is near attractions such as Northam Beach (19-minute walk), Rainbow Skywalk at Komtar (few steps), and Penang Times Square (600 metres).
Couples particularly like the location — they rated it 9.4 for a two-person trip.
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Guest reviews
Categories:
Staff
9.5
Facilities
8.9
Cleanliness
9.5
Comfort
9.4
Value for money
9.4
Location
9.4
Free WiFi
7.5
High score for George Town
Select topics to read reviews:
Guests who stayed here loved
Connie
Singapore
“Hotel is very clean , room is spacious .
Hotel facilities still not ready but can expect it will be more exciting.
Hotel staff are very friendly and helpful.”
C
Claudio
Italy
“All amazingl. New, good quality amenities. Kind staff”
J
Jenny
Australia
“The room was so clean and comfortable! The breakfast was delicious as well. We stayed 7 days and would stay again.”
Susan
Indonesia
“The layout of the apartment is unique and suitable for families, the staff were super firemdly and helpful, flexible for late check out and free coffee all the way”
N
Neil
Australia
“Everything was great! Stayed for 6 nights.
Super clean and comfortable bedding which I believe to be good quality Egyptian cotton or similar, it was sooo nice.
Good breakfast, cooked fresh on demand and varied choices. We are vegetarian and had...”
R
Rossetti
Hong Kong
“Nice breakfast with fresh juice & table menu. Free coffee all day at the lobby. Cleanliness & quietness of the room. Location: bus terminal is nearby & easy access to sightseeing spots (walking or via free CAT bus). Staff are very friendly.”
Reza
Malaysia
“Central location and close to the City's attractions but traffic can be bad
Breakfast was excellent - Quality over Quantity
Room was great
Free quality coffee in d lobby and room”
F
Farhana
Malaysia
“Everything from the concept, to the toiletries, the bed, the cleanliness, and the location right in front of Komtar”
Richard
Ireland
“Absolutely everything was perfect! The staff were so professional and polite, they really looked after us. The breakfast is second to none. The bathroom was 5 stars, the bed was 5 stars and the breakfast was better than a 5 start experience, we...”
Khine
United Kingdom
“Nice, delicious and wide variety breakfast. The staff at the reception and breakfast room are friendly and helpful.”
Hotel surroundings
Restaurants
1 restaurant on site
Restaurant #1
Cuisine
Malaysian • International
Open for
Breakfast • Lunch • Dinner
Ambiance
Family friendly
House rules
Citadines Connect Bertam Georgetown Penang takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Children and beds
Child policies
Children of any age are welcome.
Children 6 years and above will be charged as adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 2 years
Cot upon request
Free
The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.
There are no extra beds available at this property.
All cots are subject to availability.
No age restriction
There is no age requirement for check-in
Pets
Pets are allowed. Charges may be applicable.
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Accepted payment methods
Cash
Parties
Parties/events are not allowed
The fine print
Need-to-know information for guests at this property
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Citadines Connect Bertam Georgetown Penang in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
This property will not accommodate hen, stag or similar parties.
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