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About this property
The Best Western Plus Crystal, Hotel,Bar & Spa offers a swimming pool, a sauna, a hammam and a cocktail bar with rooftop. It is located in central Nancy, a 10-minute walk from Nancy Cathedral. It offers a business centre, dry cleaning and air-conditioned guest rooms with free WiFi.
All rooms offer a satellite TV and a private bathroom with a hairdryer and bathtub or shower.
The hotel offers a buffet breakfast.
Place Stanislas and the Opéra National de Lorraine are located just 500 metres from the hotel. Guests can find numerous restaurants in the close vicinity. Nancy SNCF Train Station is 300 metres away.
Couples particularly like the location — they rated it 9.1 for a two-person trip.
Situated in the real heart of Nancy, this hotel has an excellent location score of 9.1
Top pick by families with children
Breakfast info
Continental, Buffet, Breakfast to go
Availability
Prices converted to USD
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Please select one or more options you want to book
Limited supply in Nancy for your dates:
2 four-star hotels like this are already unavailable on our site
Guest reviews
Categories:
Staff
9.1
Facilities
8.8
Cleanliness
9.1
Comfort
9.1
Value for money
8.3
Location
9.1
Free WiFi
8.6
Select topics to read reviews:
Guests who stayed here loved
B
Bastiaan
Netherlands
“Easy check-in, clean and functional room, toilet separate from bathroom, good breakfast. Location is walking distance to sights, restaurants and shops.”
A
Anna
France
“Everything was perfect: staff, breakfast, roof top bar, spa (with sauna, hammam, swimming pool and skin care treatments such as kobido). The room was small but modern and clean. The location, near the train station and in the city centrer was...”
C
Christopher
United Kingdom
“Fabulous facility with everything you could want. Great staff super room and breakfast. Amazing spa and pool.
Close to a marvellous restaurant called the Excelsior. Art Nouveau interior and well worth a visit.”
R
Rob
United Kingdom
“Excellent room, excellent breakfast, excellent pool, excellent location and excellent staff.”
S
Shanice
United Kingdom
“That they had a storage area for us to put my grandmothers wheelchair in. They were very friendly staff and was a great help in recommending local restaurants etc”
Nikolaos
Luxembourg
“Very polite staff, very good premises, and comfortable, clean rooms.”
Aurélie
Netherlands
“Design, beautiful well equipped room, convenient location.”
M
Maria
Netherlands
“We first booked a normal/small room. That was way too small. But then weee transferred to a bigger room (normal size) in the back. Very comfortable. Great spa. Perfect location.”
Rebecca
France
“Room was comfortable, breakfast was good, and the staff was very competent and fast”
Rob
France
“Very nice facilities, goed atmosphere. The SPA is a plus.”
Hotel surroundings
House rules
Best Western Plus Crystal, Hotel,Bar & Spa takes special requests - add in the next step!
Check-in
From 16:00 to 00:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 04:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Children and beds
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 2 years
Cot upon request
Free
The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.
There are no extra beds available at this property.
All cots are subject to availability.
No age restriction
There is no age requirement for check-in
Pets
Pets are allowed. Charges may be applicable.
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
Cards accepted at this hotel
Cash is not accepted
The fine print
Need-to-know information for guests at this property
Due to its annual maintenance, please note that the spa will be closed for a month from Sunday January 4th, 2026 at 2:00 p.m. local time to Sunday February 8th, 2026 inclusive. We apologize for the inconvenience and we thank you for your understanding.
For safety reasons, the sauna and the hammam are strictly prohibited for children under 16 years old. Access to the Spa (pool + sauna + hammam) is authorized for children under 16 years old only from 10:00 a.m. to noon on Monday and from 8:00 a.m. to 9:30 a.m. from Tuesday to Sunday. The spa is a place of rest and relaxation. Parents must discipline their children in order to respect the tranquillity of the place under pain of exclusion. Spa access: 50 minutes offered per person and per night booked, upon mandatory reservation of your time slot at Crystal Spa by using our e-Concierge App.
The spa is not very busy on week days. Therefore, please note that for ecological and economical reasons, THE SAUNA AND THE HAMMAM WILL BE TURNED ON ONLY FROM 4:00 TO 8:00 P.M. FROM MONDAY TO FRIDAY. The schedule will be normal on week-ends, public holiday or school holidays." Thank you for your understanding.
Due to an increasing number of fraud or fraud attempts, please note that the full payment of your stay will be due at the time of check in (rate of the room x number of nights + city taxes) + a request of a credit card for a pre-autorisation or a cash deposit as a guarantee (minimum 50 Euros per person and per night).
Also requested at check in : signature and acceptance of our Terms and Conditions, our Privacy Policy and our Internal Rules. We cannot give access to the room if those documents aren't signed. These documents can be provided by the hotel before reservation upon request.
Parking: the hotel doesn’t have a private parking. You can park in the streets nearby (free of charge Mon-Sat from 6:00 p.m. to 10:00 a.m., Sundays and Holiday Days). You can also park in the public Parking Joffre Saint-Thiébaut located 300 meters away from the hotel. If you validate your parking ticket at the Front Desk before exiting with your car, you’ll get a 10% discount.
Bikes: the hotel provides a free place to store your bike as it is forbidden to bring your bike to your room.
The bar is usually open Mon: 6:00 p.m. - 10:00 p.m. / Tue-Wed: 6:00 p.m. - 00:00 / Thu-Sat: 5:00 p.m. - 1:00 a.m. Closed on Sunday. Schedule subject to change at any time.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Best Western Plus Crystal, Hotel,Bar & Spa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
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Netherlands
France
United Kingdom
Luxembourg
