Situated in Cartagena de Indias and with Marbella Beach reachable within 1 km, Upper Hotel features concierge services, non-smoking rooms, an outdoor swimming pool, free WiFi throughout the property and a garden. The property is around 1.6 km from San Felipe de Barajas Castle, 600 metres from Cartagena's Walls and 5 km from Steps of La Popa Mount. The hotel has an indoor pool and room service. The hotel will provide guests with air-conditioned rooms with a wardrobe, a safety deposit box, a flat-screen TV, a terrace and a private bathroom with a shower. The rooms at Upper Hotel are fitted with a seating area. The accommodation offers a continental or American breakfast. Upper Hotel can conveniently provide information at the reception to help guests to get around the area. Popular points of interest near the hotel include Palace of the Inquisition, Bolivar Park and Cartagena's Gold Museum. Rafael Núñez International Airport is 6 km from the property, and the property offers a paid airport shuttle service.

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