Guests may experience disturbance due to nearby construction on the eastern side of the building. While this activity is not within our property, we want to ensure you are aware of potential noise during the construction period. We apologize for any inconvenience this may cause.

Please note that a mid-week housekeeping service is only offered for stays of 9 or more nights.

Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual ‘Schoolies Week’ period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period.

The accommodation at Ultra Broadbeach is self-contained and unserviced. Initial provisions supplied include soaps; laundry, kitchen and bathroom, tea, coffee, milk, sugar and toilet paper. These are not replenished during the stay.

Please note that all Visa and Mastercard payments will now incur a surcharge of 2% and 3% for all Amex bookings, as of 1st September 2025.

Please note that renovations are currently taking place on the upper floor. While there will be no noise disturbances, guests may notice protective padding in elevators and tradespeople moving through common areas during the day. We appreciate your understanding as we work to enhance our facilities.

Please note that from 01/09/2025 to 18/12/2025, and again from 01/02/2026 for 4 months, the property will be operating with one lift only due to refurbishment works. During these times, lift wait times may be longer than usual. We appreciate your patience and understanding as we upgrade our facilities.

チェックインの際、写真付きの身分証明書とクレジットカードの提示が必要となります。特別リクエストは確約ではなく、チェックイン時の状況により利用できない場合があり、また追加料金が必要となる可能性があります。

ヘンパーティーやスタッグパーティー（男性または女性同士の独身最後のパーティー）などは禁止されています。

到着時に200.0AUDのデポジットの支払いが必要です。客室に破損等がないことを確認した上でこの金額はチェックアウト時に全て返金されます。