Five-Star Hotels in Urubamba

This was our second time to go to this hotel. I like so much the rooms, the huge common spaces and the wellness. The coffee machine in the room is a real extra. We traveld to Machu Picchu with the train (from the hotel’s train station) - it’s very comfy.

Everything was pretty good overall. All email communications with Gustavo were great prior to our stay and during. We originally booked on booking.com at a very high price and kept looking and got a much better deal.....so I'd suggest if you're paying approx $250 USD it's a good deal. Food was great, grounds are immaculate (loved the 🦜 & all the 💐's), pool was nice and cold but great when in the sun for abit! We were there 2 nights/ 3 days for the sole purpose of relaxing and that's sure what we did. As mentioned in prior reviews, we found Peruvian families on site using the facilities and their clothing everywhere by the pool and grounds...maybe lockers should be provided for this. Only 6 lounge chairs by the pool, so not really good in that sense when hotel guests who are paying can't even get access. Also tables to put drinks on would be good (I think I also only saw 1 of those and again occupied by non-hotel guests). It would be nice if they had the theatre in English as well maybe at a different time. We couldn't get the TV to work really nor in English even after the maintenance guy came. We had several mosquitoes in the room upon check in, however was quickly rectified with a call to the desk and a lady came to spray and put plug ins. Woukd have been nice if we had clean chairs outside on the balcony for morning coffee (they were covered in bird poop) so we layed towels down on them as they were a tad tough to get clean. Yolanda at breakfast was exceptional. Went above and beyond for Us. We were also celebrating our Anniversary and they added a little nice touch to Our room upon arrival. We found it very clean, quiet, great food (make sure to save room for the Aranwa Experience desert....it's exceptional and have your phone ready for a video!). We had a pisco sour demonstration and it was awesome as we made our own & then got to consume them. They were delicious!!.

Exceptional location, modern architecture to complement it, incredibly good service from the most wonderful personnel.

beautiful you feel in paradise truly dreamy property every little detail thought about

Hands down one of the best hotels I have ever stayed. The location is breathtaking, right by the río Sagrado with stunning views from the rooms. The place is really an island of calm and comfort, in line with Belmond standards. Superb food, service, cleanliness and also an amazing team of therapists at the spa. Hope to be back soon. PS: The villa is just amazing, lovely fireplace, fantastic bathrooms and nice terrace. Bonus point is how the staff prepares the room on the evening, those water bags!

The beauty of the property, the very nice staff!

We stayed in this hotel for a week, and enjoyed every minute of it. The rooms are very clean and cozy, beds were perfect. Breakfast is great with lots of stuff. We especially liked the tea station offering local herbs. Also, 4 cute baby alpacas are visiting the area every day to polish the ideal Andean landscape.