Family hotels and homes in Erts

Normally, Booking.com does me a dirty when booking places. I booked one night here and ended up staying for five. Upon my arrival I was met by staff and offered bag carrying. There is free parking out front ( snow brush and ice scraper available) or for 11 euros per night there is a garage. I had two dogs with me who slept in the vehicle, this was not an issue as all rooms are not road facing, if they had barked it would not have disturbed anyone. Just a two minute walk up the road is a trail to the river and park. Elleven minutes drive is Ordino Arcalis ski resort ( also free parking). My room had a heated floor, verypowerful shower that maintained a constant temperature always, big double bed, large TV with all apps, USB and plug sockets each side of the bed. Room has a fridge. The hotel's wifi is fast with a strong connection. Plenty of very nice towels, robes also at no additional charge ( makes a nice change). The room has a thermostat which has very little lag on bringing the temperature up or down, impressive in a large room. The cleaner is exceptionally thorough and the room was turned out beautifully every day even down to mopping the floors. The staff are totally on point, super helpful and accommodating. They arranged the veterinary appointment for my dogs travel back to UK at no extra charge also. My medical conditions ( allergies) were taken into consideration and my room allocated away from the restaurant ( note I did not eat in the restaurant so cannot comment outside of breakfast). My room had a lovelly balcony with views down the valley and of the river cascading down the rocks. The Spa: I used this twice. Once it was busy and quite noisy and another time I had the place to myself which was Bliss. The Spa was an additional fee for 90minute session. The hot stone beds being my favourite. I spent an hour on one ( there are four) listening to audio books.

Fantastic hotel close to Andorra city center. Clean large room and bathroom with balcony and view. Lovely toiletries. Friendly staff. Spa was great. The indoor heated pool and steam and sauna was great with view. Lovely bed linen.

Best hotel in Andora. We been many Times for shopping. You feeling comfort from first moment . Friendly reception . Perfect parking underground . Perfect localisation for shopping. We recomended !!!

Location, beautiful building, rooms, spa and interior styling

Beautiful location, very kind and friendly atmosphere, we felt like family. Ecxellent food. I am sure we are coming back soon.

Second time here and i love it👍👍👍

Very friendly staff, great location, quiet and clean facilities.

We didn’t have any breakfast because we left early to ski.

The Ambience , Response from the host

Everything was beyond our expectation. The house is really lovely, our host very helpful, I would give 11 out of 10 :-) and the surroundings and whole Andorra is just breathtaking. We were really sorry to leave :-)