
From
SudanOur five-night stay at Retac Hotel was nothing short of extraordinary. From the very beginning, everything was handled with the utmost professionalism and warmth. The hotel smoothly arranged our airport transfer with Mr. Mohamed Abdalla, who arrived in a very comfortable car and was exceptionally polite and courteous — a perfect start to our trip.
Upon arrival, we were pleasantly surprised with an early check-in, handled efficiently by Mr. Ahmed Yasser at the reception. His professionalism and kindness immediately set a positive tone for our stay.
During our visit, I mistakenly inserted my card incorrectly into an ATM. The hotel staff went above and beyond to assist — they coordinated promptly with the bank and Ms. Silvana personally followed up until the card was returned to me in less than 48 hours, even though it was expected to take a week. Her diligence and care were deeply appreciated.
The staff across the hotel were exceptionally friendly and attentive. At the Sea Breeze Restaurant, Omer, our waiter, and Mr. Khalid, the operations manager, both ensured that every meal was a delightful experience. The buffet was diverse, fresh, and beautifully presented.
We also had a wonderful time at the Rose Bar, where Mr. Mohamed Wasfi impressed us with his politeness and helpfulness. The Sea Dancer team — Ahmed and Hussein — organized fantastic excursions for us, including a submarine trip and beach buggies, which were truly memorable experiences.
The animation team kept the atmosphere lively with engaging shows and activities, and special thanks go to Gody for her cheerful spirit and lovely energy.
The rooms were spotless, spacious, and offered stunning views, while the entire property radiated elegance and comfort. The shisha was among the best we’ve ever had — a perfect way to unwind each evening.
Overall, Retac Hotel exceeded all expectations.