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Clean, spacious with full amenities. There’s even free transfer to the National Forest Park.

We had a really great time at this hotel! We received all the relevant information in advance from Carol and she was always available when we needed her help or had some questions. She even booked the tickets for the park late at night for us since we arrived in the evening. The room was big, clean and comfortable. It was really quiet at night and we could rest perfectly. The hotel stuff was so friendly and helpful as well. The entrance to the park is really close (approx. 5 min walking distance) and there are a lot of restaurants in the area. I can highly recommend this hotel if you want to visit the park!

Room was always clean, staff very courteous and very helpful. Breakfast with a good variety of food n good. Washing machine available. Our stay was good and enjoyable.

The room is spacious and comfortable. The hotel has a restaurant, laundry room, and convenience store. It is also very close to the Forest Park and Charming Xiangxi, making travel and daily life very convenient. Private butler Carol provides customized travel guides: the itinerary is well-planned, and she even helps arrange transportation to places that are hard to reach. ...

Location and people Very close to East Gate of the National Park. You can go by walk.

Room are very clean and new. Very modern

Remarkably painless. Location proves strategic - a mere 8 minute 23 second constitutional to Zhangjiajie's park gates. Breakfast apparatus adequate (self-serve coffee machine produced tolerable espresso, surprising given the circumstances).  Facilities performed to specification:  Gym equipment maintained at acceptable levels of oxidation Billiard table pockets demonstrated appropriate receptivity Laundry operations prevented sartorial disaster post-monsoon hike The concierge team displayed unsettling competence - mapped three days' itinerary with alarming precision. One almost felt guilty observing their systematized efficiency.  Ground floor establishment yielded passable dumplings (though the 'Stinky Tofu Incident' shall remain classified).

This is an exceptional property, their staff is top class and the only complaint I have is that they are not rated higher. They went above and beyond in their service and more than once their staff (mufeng) gave us advise about our itinerary that saved us a lot of time and money. The property is very well maintained and managed. Has a full fledged gym and washer dryer available for guests to use. Not only you don’t pay hefty hotel laundry charges but the butlers actually help to pick up and deliver your laundry back at room for no charge. Hotel Area is huge, rooms are good sized, with luxurious amenities, Pool is great - cool and clean - my family used it and didn’t mind that it was outdoors. There is a lively environment around the pool as guests sit out late evening chatting and enjoying, it’s good to soak in. Location is perfect - It is very close to national forest park, Grand Canyon, lake Baofeng and yellow dragon caves. Certainly helped save upto an hour in driving. Another thing of note is their spa - exceptional service and quality of massage. It is more pricey than the shops outside but you get what you pay for with outside by road spas. If you want a truly memorable relaxing spa experience this is the one. I had an ear cleaning, a body massage and a foot massage! Breakfast is good, first time I’ve seen pricing based on height / age - very unique. We had lunch and dinner just outside the hotel there are great local cuisine restaurants. They had a check in gift for kids which my son loved getting. I can’t fault the property specially after the experience I had at another property in same town! They helped me out with translation and support when I needed it most! Pls don’t get fooled by some other 9.9 rated properties in the area, read your reviews carefully and go with brand name properties. I chose Hilton and honestly felt I was at a world class property living up to the Hilton brand name!

the room was very comfortable and had a wonderful view. the stuff doesn't talk english but was extremely helpful and did everything for our comfort using translation apps for a communication