Across the industry, car rental brands like Firefly are taking extra measures to ensure the safety and protection of customers and staff during Coronavirus. This includes more frequent and more detailed cleaning of cars, rental desks and shuttle busses with recommended disinfectants.
You can rest assured that Firefly and other car rental brands are adhering to the requirements of local governments, and monitoring the advice of organisations such as the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
Safety at the rental counter
Here's what Firefly is doing to ensure safety during pick-up and drop-off.
- All 'high-touch' surfaces are frequently cleaned.
- Cleaning is done with approved and recommended disinfectants.
- Social distancing measures and restrictions are in place.
- Interactions are minimised for the safe handoff of keys and documents.
- Staff have been trained on proper health and safety measures.
- Staff are frequently washing their hands.
- Staff are wearing face masks, gloves or other protective equipment.
- Masks, gloves or other protective equipment is available for use by customers.
- Hand sanitiser is available for customers and staff.
- The number of staff at the rental site is reduced.
- Shuttle bus capacity is reduced.
Safety in the car
Here's what Firefly is doing to ensure your safety during your rental.
- All cars are thoroughly cleaned after each rental.
- A safety seal is placed over the door after cleaning.
- Any cars that may have been in contact with Coronavirus are removed from circulation.
Flexibility before and during your rental
If your plans change before your rental, contact us to see what can be done.
Firefly is also offering the flexibility to shorten your rental or change your drop-off location at no extra charge.
If you suspect that you’ve come into contact with Coronavirus during your rental, please contact Firefly directly for support.
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